We offer your organization programs and services to develop employees at all levels on a wide range of workplace-related topics. Programs can be branded, made smaller or bigger, and we can provide-company specific case studies or include different tools or techniques in the content. Your objectives and requirements guide the design of the program(s). Your feedback on the initial proposal outline helps fine tune it to your specifications.
We provide training and development on a wide range of topics including:
Taming Time Management
Get more of the right things done. Do you find yourself overloaded with work? Feel so stretched to the limit you can’t set priorities? Exhaust yourself daily without accomplishing your goals? This seminar will help you identify causes of procrastination and indecision, pinpoint personal time-wasters and increase your concentration and focus. You’ll learn to schedule your time more effectively, stay on track and keep important goals top of mind, so you can stay in balance and be more effective and productive.
Learning Objectives:
- Understand personal style and its impact on time management
- Examine new time management strategies and techniques
- Learn to communicate assertively
- Apply tools designed to help determine priorities
- Apply tools to help make good decisions under pressure
- Select tools and techniques to apply back on the job
Secrets of Great Communicators
Have you ever observed two people talking but not really understanding one another? Do you find that at times your friends, family, co-workers, customers don’t fully understand what you are saying.
Would you like to learn some communication tools to have more:
- Customers?
- Sales?
- Donors?
- Friends?
- Visitors?
The Secrets of Great Communicators helps you and your team benefit from better relationships with your customers and increased sales.
Learning Objectives:
Learn a model of communication focused on active listening
- Know why effective communication is important in building relationships
- Understand and demonstrate a model of communication and its three parts
- Practice active listening to get at the true needs
- Ask useful questions to drill down to a deeper level of response and to check for full understanding
- Prevent misunderstanding and clarify what others say and mean
Giving and Receiving Behavioral Feedback
This course, Giving and Receiving Feedback, teaches the skills that are necessary to both give and receive constructive and positive feedback in a way that maintains relationships and increases performance. Feedback opens the door to discussion and problem solving, and it is important to personal growth and development.
When feedback is given constructively the receiver of the feedback is more likely to listen non-defensively and take appropriate action. The receiver of feedback has equal responsibility in creating a comfortable interaction between the giver and receiver.
Learning Objectives:
- Define feedback
- Explain why feedback is important to individual and team success
- Determine the difference between inference and behavior when delivering feedback
- Use the two types of feedback: developmental and reinforcing
- Handle natural reactions to feedback
- Apply these skills to the annual review process using Clear Communication
- Participate in a discussion with their manager to provide input on their work for their performance review
Human Resources Fundamentals
The role of the human resources professional ranges widely from advising the organization on both strategic and tactical matters, helping employees with benefits and advising managers on how to resolve employee relations issues. At the end of this one-day customized program attendees will leave knowing:
- The strategic and tactical functions of the human resources function
- The Federal and State laws that impact managers and employees
- How to create employee handbooks and interpret policies when issues arise
- How to manage “gray” areas not covered by the handbook as well as new issues related to social media and other current HR hot topics
- The importance of behavior based interviewing, and skills to ensure to that interviewers get at a candidate’s real knowledge, skill and ability to do the job and an overview of your staffing process
- This module includes an overview of writing job descriptions and correctly classifying positions as exempt/non-exempt, employee vs contractor and the potential issues of temps
- Correct documentation procedures for employee discipline based on your current practices and the importance of have clear conversations on discipline issues from verbal warnings through employment termination including appropriate documentation
- Best practices to guide managers on handling tough coaching and counseling situations as well as effective performance reviews
- Your current benefits and how they apply to multiple populations
